So, I've recently moved to another position at my workplace. This particular move was a promotion, meaning more money. Excellent. It also means a LOT more work. Not a big deal. I knew that.
What I didn't expect, was the incredible amount of stupid people I now have to deal with. More on this in future posts.
A particular kind of stupid will be focused on today.
I now run the front end of my store, which means I have a number of cashiers under me, and their job is to ring people up. Easy, right? For the most part this is correct. I am also in charge of their on-the-clock schedules, i.e. sending them to breaks and lunches, among other things. So, when its time for them to break away from a register, change their sign from open to closed, and tell them to finish with the people currently in their line and go to break.
Apparently people don't read signs. Customers will continue to get into lines that say they are closed. Now, sometimes, the cashier will be nice and say, "Sure, I can take one more." But one turns into five turns into ten. Eventually, the cashier has to turn someone away. Generally, this is done nicely, with an apology. The customer then snatches this opportunity to get angry and throw a tantrum. Why on earth do people think that they have the right to get upset? The sign says closed. They have been told, by superiors, to close their sign and get off the register for a time. If you walked up to a store, and the sign says closed, would you still try to walk in? No.... So why would you think that the word "closed" means something different when it applies to a cash register?
Now, if there aren't enough people RUNNING registers, that's an entirely different reason to complain. But if you complain simply because you have to wait behind ONE person in order to get your stuff... sorry, but in my book, that's not a legitimate complaint.
READ THE SIGN!
Please follow all posted signage...
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